Terms & Conditions for Online Customers
By completing the purchasing process you're agreeing to be bound by the terms and conditions shown below. These terms and conditions do not affect your statutory rights.
Formation of Contract
All requests to order items from www.laurelgallery.co.uk (referred to in these Terms & Conditions as "we" and "us") will be provisional and non-binding unless or until a "Confirmation of Order" email has been sent to the e-mail address of the registered user. For the avoidance of doubt a contract between the parties shall not be established until this takes place.
Privacy & Security
When you shop with us online we ask for information like your name, email address, delivery address and telephone number. We do not store any credit/debit card details. This information is necessary to enable us to process your order and liaise with you about your order.
We comply with all aspects of the Data Protection Act. Unless expressly volunteered, any data we hold will not be used for any mailings and will not be passed to any third party.
If you have any queries about the personal and account information we are holding in your name, please contact us and we'll be more than happy to update your records as required. You can contact us by email or phone ~ details are in the contact us section.
We accept all major credit/debit cards: Visa, Visa Electron, Mastercard and Maestro. For your own protection, we suggest that you do not send cash in the post.
We do our best to ensure that prices shown on the website are accurate at the time you place your order. If an error is found, we’ll inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we don’t receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we’ll refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
We try to ensure that we have sufficient stock but know that some items sell faster than expected and although we'll always try to get stock replenished its not always possible. We'll provide the most up to date information we have on availability and will do our absolute best to ensure you get the items you want. We accept no liability arising from any inability to supply goods due to lack of stock other than returning any payments made to you.
We've attempted to ensure that the specification and description of all items is correct on the website and shows them off to the best of our ability. Sometimes they will be even better than you expected.
As soon as an order is received, we will send you an email confirming its receipt. This email should be received at the very latest within 24 hours. If you do not receive an order confirmation email, please contact us using the methods outlined in the contact us section.
As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us in the most appropriate way. In such circumstances we’ll happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We’ll refund the cost of rejected items or cancelled orders (including the original dispatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.
Can I return my order?
We're happy to exchange or refund any purchase that doesn't prove suitable. Please pack purchases carefully and return them to the above address, in their original condition, with labels intact, within 7 days of receipt.
When will I get my order?
The aim is to send out all orders within 48 hours of receiving them. You'll receive notification that your order has been dispatched. Standard UK delivery takes between 2-3 days after dispatch. Orders to Highlands & Islands and Chanel Islands may take longer.
We do not accept online orders outside the UK. For international orders please contact us to discuss your delivery.